- Order requirements

- We are wholesale company, so we require all customers to provide a copy of a valid state tax ID to receiving our services.

- Minimum opening order: $300.     Reorder: $150.

- Shipping: Freight charges are prepaid and add to invoice and determined by the weight, size and destination of the package.

- No UPS & Fed Ex shipments for glassware products (except for special orders).

- Extra charges will apply for residential delivery.

- All glassware, fragile and oversize items must be shipped by common carrier.

" All of our Products are handmade and sizes may vary slightly.

- Freight Claims: we inspect merchandise and take great care in packing and shipping, in order to deliver it in good condition. Therefore, please inspect your merchandise, before receive it and note all damage and missing on bill of lading. Claims must be reported to the shipping company first.

- We must receive your claim within 5 days of delivery, otherwise we will not responsible to any losses. No deduction is allowed from invoice, without our customer service department’s approval.

- Refused order: 20% restocking fee and round trip freight charge will be charge.

- Cancellation or returns: order can be cancelled before the shipping process by calling our customer service. No returned will be accepted without prior authorization. You should call our customer service for RTN # prior to returning any products. Any package returns C.O.D. will be refused. Returned or cancelled order may be subject to 20% restocking fee. No returned will be accepted after 30 days of shipment.

- Back order: back order grater than $100 will process and will be shipped as available without prior notice, unless otherwise specified. Past due account is exempt.

- Payment: Cash, Business Check, Money Order ,Credit Cards: (VISA, Master Card, American Express, Discover) and PayPal ,  No C.O.D. Shipment.

- Returned check: $15 will be added to your account for any returned or stop payment check.

- Late Charge: late charge of 1.5% per months (18% APR.) will be added to all past due invoice.

- Collection Fee: all additional legal and collection agency fee will be responsibility of the customer.

- Governing Law: you agree that this agreement shall be governed in all respects by and constructed in accordance with the laws of the State of California, United State of America, California’s jurisdiction apply to all sales and contracts.